Response to SUN article on 911 Call Center employees
The issues raised in a recent Baltimore Sun article involving citizens receiving busy signals and facing dropped calls are occurring more frequently now than previously. This Union has pointed out in numerous meetings with the current management that the problem is exacerbated, in large part, by continued understaffing and high employee turnover due to a stressful and heavy workload, coupled with management’s indifference. The City Union of Baltimore is in full support of the efforts by the Baltimore City Council to return the 911 operators and emergency dispatchers to the authority of the Baltimore Police Department.